FAQ PAGE


Are your cookies homemade?
Our flower pressed shortbread cookies are made by hand with love and care in our LA bakery. We thoughtfully design each cookie before packaging them up and shipping them across the country.

Where are your edible flowers from?
Our edible flowers are grown organically in Loria's backyard or sourced from local California farms.

Can you tell me more about your ingredients?
We take immense pride in the quality of our ingredients and our partners who we source them from. We use organic flour, sugar, chocolate, and edible flowers. Here are a few of our favorite partners:
Santa Barbara Chocolate
Mizuba Matcha
ForA Vegan Butter
Mountain Rose Herbs

What sustainable actions does your business take?
We source sustainable and/or recycled packaging as much as possible! We limit our plastic packaging and are currently working on new, more sustainable cookie boxes. Stay tuned!
We like to keep things natural around here and avoid any man made chemicals-- from our counter spray to our flowers, everything is chemical free and natural.

Do you make special custom flower shortbread orders?
Our shortbread is pressed with flowers and herbs that are seasonally available. Aside from what is on our shop, we don't do custom orders. Be sure to keep an eye out for our seasonal shortbread offerings! Sign up for Loria's newsletter to be the first to know about Holiday and Seasonal launches. (Scroll to the bottom right of this page :)

My cookies don't look exactly like the ones on your website. Why is this? 
Every cookie is different and pressed with its own design of unique botanicals. Due to seasonal availability, cookie designs shown online may look different than ones you receive. Don't worry though, your box of cookies will have a beautiful mix of bright and one-of-a kind flowers!

How do I make flower pressed cookies at home so they look like yours?
We have special recipes and have developed secret baking and flower techniques so every cookie bakes beautifully. Now, you can learn how to make them in Loria’s virtual cooking class here!

What are your shipping policies? 
We are a small (but growing!) team and ship our orders out every Wednesday. Place your order by Tuesday 10am PST the previous day. If you barely miss the cutoff, shoot us an email and we'll see what we can do! :) Head over to our Shipping & Returns page for more information on all things shipping.

Do you offer corporate discounts?
We offer a 16% discount on orders of 50+ dozen cookie packs. Email us at customerservice@loriastern.com with details. 

What if I have cookie crumbs or breakage?
Cookie crumbs are a natural occurrence from shipped cookies. We pack our treats super tight yet this is simply the nature of the product. We suggest using a towel to gently blot the crumbs off of the cookie. Set them out on a platter and they will look gorgeous as ever! 

If the customer has not chosen next day shipping, we will not return or refund broken cookies. If If you want to ensure your cookies arrive in perfect condition, we recommend spending the extra money on next day air. If the customer chooses next day air delivery and their cookies arrive cracked, we will offer a new free batch of cookies. Email us a photo and your order number and we'll be in touch shortly.

I was sent the wrong order, how can I receive the correct order?
It is very rare but occasionally we accidentally ship out the wrong order. If this happens to you, email us a photo of your wrongly shipped items and write your order number. We'll ship you the correct items ASAP.

Do you deliver orders?
Local LA orders over $500 can be delivered for a flat fee of $150 during our delivery times Friday through Sunday, 12pm - 4pm. Deliveries outside of these days and times begin at $250.

 

Your purchase supports a small, hardworking woman-owned business. Thank you, kindly!

Loria & Team