Shipping & Returns


Our Cookie orders are mailed out every Wednesday. Order cut-offs are on Tuesday by noon PST. If you'd like your cookies for a special event, please consider the time of your order and your delivery location, as we only ship out on Wednesdays. We cannot hold an order and wait to ship for a customer's future event.

Cookies stay fresh for up to 3 weeks.

HOLIDAY SHIPPING: Due to the nature of our handcrafted product, orders may be shipped out no more than 10 days after you place your order.

PLEASE NOTE: Ground shipping to the East Coast can take 7 days to arrive.  Ground shipping in California can take 2 days to arrive. Make sure you place your order in advance.  For example : if you’d like your cookies to arrive on Saturday the 20th and you’re located in Tennessee, then place your order by Tuesday the 9th at noon, so they will ship out on Wednesday the 10th and arrive on Tuesday the 16th. If you have any questions about when to order your cookies, please email us customerservice@loriastern.com.

All items are shipped from Santa Barbara, CA via UPS or FedEx ground in a bespoke hand painted box for orders of more than one dozen.  Orders of 1 dozen cookies will be shipped in clear boxes with a tie. If you would like to order multiple dozens of cookies that are individually wrapped, that will incur additional costs.  Please email us for a quote.

At this time, orders cannot be shipped to a PO BOX address, Hawaii, Alaska, Canada, Mexico, Puerto Rico, and outside the United States.  

You must provide a valid street address for your order, including apartment numbers, suites or floor numbers. We are not responsible for delays resulting from incorrect or undeliverable addresses.  

Please note that we cannot change your shipping address once your order has been placed.

Shipped orders will not require a signature to complete delivery, and will be left at the delivery address if no one is available to receive the package.

 

SHIPPING METHODS

We ship via UPS or FedEx, using Next Day Air, 2nd Day Air, 3rd Day Air or Ground delivery. We are not responsible for delays caused by UPS or FedEx due to weather or mechanical error and are not able to offer refunds for those reasons.

SHIPPING RATES

Shipping and handling charges apply to each address where an order is shipped, based on the current published UPS and FedEx rates. Shipping costs will be automatically calculated when making your purchase.

TRACKING YOUR SHIPMENT

Once your order ships, you’ll receive an email with Tracking Information from UPS of FedEx directly, and you’ll be notified again if there are any unexpected delays while your package is in transit.

RETURNS + EXCHANGES

All sales are final.

We do not accept returns.

US Shipping : We ship all items by UPS, FedEx, DHL or USPS. Once an item is shipped, we are no longer responsible.

We do not refund for packages lost in transit or that arrive late due to weather conditions.

We are unable to refund or replace stolen packages or unretrieved packages that have been confirmed as delivered.

Please ensure your delivery address is correct and secure.

We are not responsible for items not received due to an incorrect or an incomplete shipping address.