Shipping FAQ & Policy


Do you ship orders every day?
We have a small team that ships out all bakery orders every Wednesday. Place your order the previous day, Tuesday, by 10am PST to ensure your order goes out the next day. If you miss the order cutoff, shoot us an email and we'll see what we can do! (Usually we are able to ship it out that Wednesday.)

Can I place an order for a future delivery and not have my order ship out the following Wednesday?
We currently do not hold orders below 50 dozen cookie packs to ship out at a future time. Plan on purchasing your treats appropriately and take into consideration the shipping label's time which you have purchased. We always recommend 2nd Day Air! 

What shipping service do you recommend?
We always recommend UPS or FedEx next day air or 2nd day air delivery, especially on East Coast orders. We bake our cookies fresh within 24 hours of shipping them out and do not use any preservatives.

Our cookies stay fresh for 3 weeks when stored in a sealed container, but the longer they travel the more they get thrown around. Small crumbs occur naturally, simply blot them off with a paper towel and serve!

What if I provided the wrong shipping address for my order? Help!
You have until 12pm PST the Wednesday that your order goes out to change the shipping address. It is the customer's responsibility to provide the correct shipping address.

If you realize that you have written the wrong address and we have not yet shipped your order, email customerservice@loriastern.com ASAP with the correct address and we will do our best to make this change. 

If you have provided the wrong shipping address and we have shipped your product, we cannot guarantee a refund or replacement of those items.

Can I cancel my order after I've already purchased it?
You have until 12pm Wednesday, the day your order ships, to cancel your order and receive a full refund. We are a small operation and bake all of our treats fresh within 24 hours of shipping. If it is a large order and we've already baked it off, there are no guarantees we can refund you.

Can I make a custom order?
We have a small team and work hard to fulfill all custom orders however this isn't alway possible. Email us and we'll see what we can do!

If a custom order's date changes after the invoice has been paid, the customer will be charged with a minimum of 20% change fee of the total order. This amount does not include any additional shipping fees for rush delivery. We often do not require signed contracts for our custom cookie orders, however we do refer to email exchanges as confirmation on all details including the date of delivery.

What is the best delivery service?
We always recommend customers choose Next Day Air Delivery shipping. Yes, it is a more expensive option but it is the safest, fastest option for our perishable products.   

What if the weather messes up the shipping time for my order?
We are not responsible for any orders interrupted by weather delays. Sorry! 

I'm not sure when to place my order if you only ship once a week. Please help!
Remember, our cookies stay fresh up to 3 weeks when sealed properly so don't sweat!

If you are ordering for a specific date, we always recommend next day air delivery. Since we ship out on Wednesdays only, they'll arrive in pristine shape and you are guaranteed Thursday delivery. This especially follows for East Coast orders. 

Where do your items ship from?
All items are shipped from Los Angeles, CA. 

Do you ship outside of the US?
At this time, orders cannot be shipped to a PO BOX address. We ship to Hawaii, Alaska, Canada, Mexico, and Puerto Rico. If your country isn't on this list, send us an email and we'll see what we can do! 

Do I have to sign for my Loria Stern Bakery order?
Shipped orders will not require a signature to complete delivery, and will be left at the delivery address if no one is available to receive the package. 

How do I track my shipment?
Once your order ships, you’ll receive an email with Tracking Information. You’ll be notified again if there are any unexpected delays while your package is in transit.

I have an issue that isn't on here, what do I do?
If you have any questions about when to order your treats, please email us customerservice@loriastern.com.

Returns & Exchanges Policy
All sales are final. We do not accept returns.
We are unable to refund or replace stolen packages or unretrieved packages that have been confirmed as delivered.

Please ensure your delivery address is correct and secure. We are not responsible for items not received due to an incorrect or an incomplete shipping address.